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IT Support Specialist
The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization’s computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization’s IT infrastructure.
Responsibilities:
Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
Conduct regular software and hardware security updates to maintain system integrity
Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
Train junior staff members, test new technology, and repair or replace equipment as needed
Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
Qualifications:
Bachelor’s degree in computer science, information technology, or related field preferred, but not required
Minimum of 1-2 years of experience in a technical support role
Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
Experience troubleshooting hardware and software issues on Windows and macOS platforms
Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
Exceptional problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Capacity to prioritize and manage multiple tasks and projects simultaneously
IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
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