IT Helpdesk Required in Dubai

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Working on an IVR, troubleshooting, resolving issues

Logging tickets

Dealing with escalations
Awareness and action managing Active Directory.
Escalating issues where needed.
Have experience in the following systems:
Omni
IG/ Eatec
Printer ( MyQ )
Active Directory/ Office 365
PAM
RMG ( Signage)
Network Applications ( ISE, Fortinet VPN)
Share Folder Access

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