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KEY DUTIES & RESPONSIBILITIES
– Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
– Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
– Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
– Contribute to a positive, team-based, and visitor-first centric culture
– Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
– Collect and communicate visitors feedback and suggestions
– Recognize and report visitors trends
– Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate
– Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience
– Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock
– Handle cash transactions between customers with various ticket sales
– Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner
– Perform daily opening and closing procedures
– Learn about OliOli® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner
Safety / Security
– Provide a safe environment for all visitors, specifically for the children
– Adhere to all policies and procedures of OliOli®
– Assist visitors in case of an incident or an emergency situation
– Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
Other Responsibilities
– Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
– Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives
QUALIFICATIONS
– Advanced course work or experience in customer service, family learning, or retail operations preferred.
– Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
– Excellent communication skills and ability to interact positively with children, adults, and large groups.
– Experience working in a fast-paced, high-volume environment.
– Ability to work with diverse staff and visitors.
– Excellent grasp of the English and Arabic language.
Traits & Characteristics
– Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
– Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
– Interest and enthusiasm for working with children and families.
– Ability to work with diverse staff and visitors.
– Adaptable to perform a variety of duties.
Education
– College degree is required. Education in early childhood development will be a plus.
APPLY FROM LINK BELOW:
https://www.linkedin.com/jobs/view/3982459989/?
