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ACCOUNT EXECUTIVE REQUIRED IN DUBAI
Essential Duties and Responsibilities:
The Account Executive’s task is to ensure a smooth operation between the customer’s transactions and the Logic Utility’s billing services whilst closely monitoring collections and outstanding accounts in coordination with the customers and the Account Managers.
The Account Executive is required to handle the customer service interface with the goal to create a customer focused environment which allows for customer favouring conflict resolution within commercial parameters. Close support and coordination with the Account Managers will be necessary during the set-up process of new portfolios, which will involve a vast array of circumstances depending on the particular set up conditions of each building.
1. Customer Service
1.1. Registration of the units and maintaining full details of unit owners, tenant/occupier details in system, and ensuring that all changes to those details are kept up to date.
1.2. Liaise with Customers for maintenance & technical inspections access in accordance scheduling of the Account Manager.
1.3. Preparation of No Objection Certificates for all moving out of tenants and resale of units.
1.4. Timely resolution of all of complaints, requests, calls, and enquiries received from owners/tenant or tower management and responding to situations and queries in a timely and professional manner.
1.5. Response to calls and email queries.
1.6. Call back from the call center list where feedback requests first level escalation.
1.7. Follow up calls on the “call back list” from the portal.
1.8. Attending to walk in client at reception.
1.9. Escalation of complaints & requests to Account Manager as required
1.10. Review all checks verifying accuracy of all pertinent information (signatures, amounts, issuer names, etc.)
1.11. Receives and responds to customer and staff inquiries and mitigates complaints on billings, meter readings and other customer service issues.
2. Billing Operations
2.1. Obtain monthly meter readings in a time manner form the LU AMR or in collaboration with the LU technical team.
2.2. Verify and analyse meter readings.
2.3. Initiate customer billing process to ensure accurate and timely billing and mailing to residential, commercial & retail properties including new registrations & final bills.
2.4. Analyse customer accounts for accuracy.
2.5. Monitor and manage the receipt of utility payments (incl. online payments, kiosk, credit card payments, cash & checks)
2.6. Collection and posting of payment.
2.7. Vouch for unidentified bank receipts to apply receipts appropriately.
2.8. Maintains accurate records of all billing and receipting activities using the LU’s records retention schedule and best practices.
2.9. Maintain accurate record of chiller deposits & Liaison with Tenants/owners for the relevant refund documents.
2.10. Escalation of complaints & requests to Account Manager as required
2.11. Tracking & processing of all Move In and Move Out (final bills) occupants in the buildings
2.12. Endorse & scan checks to electronically deposit into bank.
2.13. Prepare daily deposits and generates daily accounting reports.
3. Collection Process
3.1. Tracking of outstanding customer payments in close coordination with the Account Manager.
3.2. Daily follow up of customer accounts with outstanding amounts.
3.3. Review escalation issues with Account Manager.
3.4. Collection escalation to customers in coordination with Account Manager.
3.5. Follow-up calls on outstanding accounts.
4. Monthly Reporting & Invoicing to TM/Client for LU’s Fees
4.1. Preparation & submission of monthly utility reports/ other audit requirement reports to TM/Clients.
4.2. Preparation & submission of Tax Invoice for LU’s Fees to TM /Client.
4.3. Timely collection of Tax Invoice for energy consumption & fees shared from TM/Client.
4.4. Preparation of energy usages report.
4.5. Preparation of receivable ageing report for collection process.
5. Core Competencies:
5.1. Communication Proficiency – English (Arabic advantage)
5.2. Collaboration/Conflict Resolution Skills
5.3. Ability to work under pressure and adhere to deadlines.
5.4. Good judgement
5.5. Professionalism
5.6. Thoroughness, Detail Oriented
5.7. Flexibility
5.8. Excellent customer service skills
5.9. Personal Effectiveness/Credibility
5.10. Strong organizational skills
5.11. Financial Aptitude
6. Physical Requirements:
6.1. Ability to safely and successfully perform the essential job functions consistent with company and RERA standards, including meeting qualitative and/or quantitative productivity standards.
6.2. Ability to maintain regular, punctual attendance.
6.3. Must be able to talk, listen and speak clearly on telephone.
6.4. Office based with occasional travel requirements for client visits/ meetings.
6.5. Working hours 8:30 to 18:00
6.6. Working days Saturday to Thursday
Employment Type:Full Time
Monthly Salary:2,000 – 3,999 AED
Job Role:Account Executive
Benefits:Health Insurance,
Minimum Work Experience:2-5 Years
Minimum Education Level:Bachelors Degree
APPLY FROM LINK BELOW
https://tnydu.biz/DmeS0j
