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A barista is responsible for preparing and serving a variety of beverages, primarily coffee-based, to customers. S/He play a vital role in ensuring the overall success of the café and maintaining a welcoming environment for customers to enjoy their experience. In addition to preparing beverages, a barista is also expected to take care of the café and the space within it.
Responsibilities:
Beverage Preparation: Baristas are skilled in making a range of coffee-based drinks, including espressos, lattes, cappuccinos, and other specialty beverages. They ensure that each drink is prepared according to quality standards, including proper measurements, temperatures, and presentation. They may also make adjustments based on customer preferences.
Customer Service: Baristas greet and interact with customers in a friendly and professional manner. They patiently and attentively take customer orders, answer questions about the menu, and recommend beverages or food items. They strive to provide exceptional customer service, ensuring customer satisfaction and loyalty.
Cash Register Operation: Baristas handle cash registers to process customer payments accurately. They are responsible for efficiently completing transactions, providing appropriate change, and maintaining cash register accuracy throughout their shift. They may also handle credit or debit card transactions and document sales.
Cleaning and Maintaining Equipment: Baristas are responsible for keeping all coffee-making equipment and tools clean and tidy, including coffee machines, grinders, blenders, and utensils. They must follow proper cleaning procedures and maintenance schedules to ensure equipment functions efficiently and prolong their lifespan.
Café Maintenance: Baristas help maintain a clean and organized café space. This includes cleaning tables, chairs, and other furniture, sweeping or mopping floors, and ensuring that the café is well-stocked with necessary supplies like cups, lids, napkins, and condiments. They may also help with inventory management and notifying the manager when supplies need to be replenished.
Health and Safety Compliance: Baristas must adhere to health and safety regulations to maintain a clean and safe cafe environment. They ensure that all health and safety procedures, such as handwashing, proper food handling, and storage guidelines, are followed diligently. They also report any potential hazards or accidents to the supervisor.
Teamwork: Baristas often work as part of a team and collaborate with other café staff, including kitchen staff and supervisors. Willing to help wherever needed, supporting their colleagues during peak periods and coordinating tasks efficiently to ensure customer satisfaction.
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